Latest known issues and other FAQ's
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Known issues
15.20 T1
- My client is a student in residence and when entering an amount under the RentPaid keyword in the Residence keyword group, the program carries that amount to line 6110 of the ON-BEN form. It also includes it in the calculation of the occupancy cost for purposes of the calculation of the estimated Ontario Energy and Property Tax Credit (OEPTC). Is this normal? (2012-04-25)
- How do I indicate in the program that the individual is regarded as a dependent senior for purposes of the calculation of the tax credit for home-support for seniors (Quebec Schedule J)? (2012-04-13)
15.11 T1
- How do I enter information with respect to the Saskatchewan Active families benefit in DT Max for tax year 2011? (2012-02-27)
15.10 T1
15.02 T1/T2/T3
15.02 T2
- How does DT Max handle the calculation of the British Columbia tax at the higher rate (Schedule 427) for the period after December 31, 2011? (2012-01-30)
- My client is a Quebec corporation with a tax year end in 2012, and the registration fees calculated by the program are not reflecting the increase for 2012. How can I enter the correct amount? (2012-01-30)
15.01 T1
- How do I enter information with respect to the Ontario children's activity tax credit in DT Max for tax year 2011? (2012-01-05)
14.20 T1
- I have a client filing Form T5004 (TP-1079.6) with respect to tax shelter losses. However, the same information is reproduced in the spouse's file even though it does not apply to the spouse. Why is that? (2011-04-07)
- My client had a non-resident spouse on December 31, 2010, and the program considers that he/she has a spouse for purposes of the calculation of the Property Tax Component on line 20 of Form ON479. Is this correct? (2011-04-07)
- My clients are spouses, they occupied separate principal residences for medical reasons on December 31, 2010, and the program considers them as spouses for purposes of the calculation of the Property Tax Component on line 20 of Form ON479. Is this correct? (2011-04-07)
14.14 T1
- My client became widowed in the tax year, and the program considers that he/she had a spouse for purposes of the calculation of the Property Tax Component. Is this correct? (2011-03-28)
- Why is DT Max carrying forward an amount under the GRADUATED-CF keyword with respect to the Nova Scotia graduate retention rebate? (2011-03-16)
- My client has received on his T4 slip (Box 66) an amount for eligible retiring allowances and has transferred a portion of this amount to an RRSP. Why isn't the transferred amount carried over to Line 45 of Schedule F of the TP-1? (2011-03-16)
- Why isn't DT Max taking into account the amount from Box 135 of the T4A slip in the calculation of medical expenses? (2011-03-16)
13.35 T2
13.20 T3
13.20 T1
- My client is claiming the caregiver credit for hosting an adult relative with a physical or mental infirmity. May I claim the reduction for disabled or infirm dependants (Ontario Tax Reduction, line 55) even though the infirm dependant is not eligible for the disability amount? (2010-05-18)
- When I enter the tax credit amount into a RL-10, I get the message "Sum of data for this keyword is too high, range is (...)". Why is that? (2010-04-22)
- Although the taxpayer may not be entitled to receive any federal GST/HST tax credit, are there situations where I should answer in the affirmative the question with respect to the goods and services tax/harmonized sales tax (GST/HST) credit application? (2010-04-22)
- How do I enter the new format of the partnership's business number in DT Max? (2010-04-22)
13.12 T1
- My client has a dependant with fees for a residential and long-term care centre and this dependant is also eligible for the disability amount. Can I claim the fees for a residential and long-term care centre (F331) (allowable amount of medical expenses for other dependants) and also claim the disability amount transferred from a dependant (F318)? (2010-03-24)
- Why is DT Max calculating an amount for medical expenses for the premium payable under the Québec prescription drug insurance plan for a taxpayer with farming income whose amount on line 275 (net income) does not exceed $ 14,040 ($ 22,750 for a couple)? (2010-03-24)
- Why is the amount for transferred tuition or examination fees that is entered at line 65, Section D of Schedule A of the parent's file different from the one entered at line 68, Section B of Schedule T in the student's file? (2010-03-24)
13.10 T1
- My client has been issued an RL-10 slip from FONDACTION (CSN), how do I enter the data from the provincial (Quebec) and federal copies of the slip? (2010-02-12)
- Why is the program not transferring the dependant's medical expenses to the family head or spouse in a situation where the medical refundable credit supplement (F452) can be claimed? (2010-02-12)
13.01 T1
12.35 T2
12.30 T1
12.20 T1
- I have a case where the program does not split any amount in Quebec (Schedule Q), even though the taxpayer has pension income (T4RIF/RL-2) that is eligible for splitting, is that correct? (2009-04-08)
- Where do I enter the total of Manitoba tuition fee income tax rebate indicated on my client's 2007 Notice of assessment or Notice of Reassessment? (2009-04-08)
- My client paid foreign tax and DT Max calculates the deduction under subsection 20(12). How can I claim a different amount in a situation where the one calculated by the program is not optimal? (2009-04-07)
- My client is requesting advance payments of the tax credit for home-support services in 2009. How can I enter this information in DT Max for purposes of the calculation of the estimation of Quebec instalment payments for 2009? (2009-04-07)
- DT Max is claiming the provincial disability amount on line 5844, even though my client is claiming fees for a residential and long-term care centre. Is this correct? (2009-04-01)
- Why is DT Max limiting the amount of tuition fees transferred by my client to his/her spouse on Ontario schedule ON(S11), even though he/she has Ontario tax payable (ON 428)? (2009-04-01)
- The Ontario Senior Homeowners' Property Tax Grant has not been sent to my client, even though he applied for it by ticking Box 6113 of the ON 479 form. Why is that? (2009-04-01)
12.15 T2
- I have a client filing in Alberta and the program is not calculating the allocation of the base amount ($200,000) for the Alberta Small Business Deduction properly for a taxation year ending in 2009. Why is that? (2009-04-13)
- Is DT Max calculating the Quebec Tax Credit for the Reporting of Tips (CO-1029.8.33.13) properly for a corporation with a tax year ending on December 31, 2008? (2009-03-12)
- How do I file Quebec form LE-630 (Information Return for the Enterprise Register) for a corporation with a fiscal period ending in 2008? (2009-03-12)
12.13 T1
- How do I enter the new contribution to a Registered Retirement Income Fund (RRIF) further to the 25% reduction of the 2008 registered retirement income fund (RRIF) minimum amount? (2009-03-16)
- My client is a resident of Ontario and bought a class 10.1 passenger vehicle in 2008. The program is not calculating the capital cost limit for a passenger vehicle properly. What can I do? (2009-03-16)
12.10/11 T1
- I have a client for whom the Tax Credit for Home-Support Services for Seniors (Schedule J (Quebec)) is not calculated properly because the program is calculating the Personal care service Supplement for months where one of the spouses was not entitled to the Supplement. Why is that? (2009-02-18)
- Why is the taxable income entered at line 260 of Schedule 11 different from the one at line 260 of the federal return? (2009-02-18)
- The program is not ticking Box 6113 even though my client qualifies for the new Ontario Senior Homeowners’ Property Tax Grant (OHSPTG) in 2009. Why is that? (2009-02-18)
- When efiling a tax return I am obtaining error code 240: "We cannot process your request. The ISA08 field is incorrect for this environment." What should I do? (2009-02-09)
11.30 T1
11.25 T2
11.20 T1
- Why is Revenu Quebec refusing the dividend tax credit on line 415 of the Quebec Income Tax return? (2008-05-07)
- My client received a T4A slip with an amount for elementary and secondary school scholarship in box 28, the program is not deducting this amount on line 30 of Schedule F (Quebec) and it leads to a contribution to the Health Services Fund. Is this correct? (2008-04-25)
- My client has Alberta political contributions, when calculating the provincial/territorial taxes using Form T2203 (multiple jurisdictions) the program does not calculate the Alberta political contribution tax credit correctly. How can I correct this? (2008-04-25)
- I have a client with self-employment income using the alternative method (off-calendar fiscal period). When I take a look at line 5 of Schedule 6, the amount does not match the total of my client's self-employment income, is this normal? (2008-04-11)
- I have a situation where my client is claiming medical expenses transfered from a dependant with respect to the cost of attendant care. It looks like the additional amount for Ontario (higher limit) is not reflected properly in the amount carried to line 5868 of Form ON428. Can you help? (2008-04-11)
- I have a situation where my client is claiming medical expenses transfered from a dependant with respect to a van adapted for wheelchairs and moving expenses for a more functional dwelling. It looks like the additional amount for Ontario (higher limit) is not reflected properly in the amount carried to line 5868 of Form ON428. Can you help? (2008-04-11)
- I have a client who disposed of a class 10 motor vehicle used for employment purposes and the program does not prorate the recapture on line 107 of the TP-1 return, why is that? (2008-04-11)
- How does the program perform the reduction of the amount for a severe and prolonged impairment in mental or physical functions on line 376 of the TP-1? (2008-04-04)
- I have noticed that the program seems to calculate the TP-1 return differently when a dependent child has a different address from that of the family head, why is that? (2008-04-04)
- I have cases where the program splits only a few dollars or no amount at all even though the taxpayer has more than $100,000 of income and has eligible pension income to split, is this correct? (2008-04-01)
- I have a client with Form T1163 and when I look at page 1 the text is overlapping, why is that? (2008-04-01)
11.10 T1
- My clients received UCCB income (RC62) but the program allocates it to the spouse with the higher net income, is that normal? (2008-02-15)
- My client has a class 10.1 vehicle he/she disposed of in 2007, the program does not apply the half-year rule on sale, why is that? (2008-02-15)
11.10 T3
10.40 T2
10.33 T2
10.30 T3
- Why is DT Max not carrying forward to 2007 my trust's unused non-capital loss and ABIL from 2004? (2007-07-04)
10.25 T2
- Is DT Max calculating the GRIP addition for 2006 properly in light of the calculation change recently announced by CRA? (2007-07-04)
- Why is the DT Max calculation of the Alberta small business deduction on the AT1 Schedule 1 using a threshold in the amount of $430,000 for the period starting on January 1, 2007? (2007-06-22)
10.23 T1
- Under what circumstances should I get an amount on line 9 (amounts deductible for properties that are tax shelters) of Form T691? Is DT Max carrying the right amount to this line? (2007-04-26)
- The calculation of the allowable claim if alternative minimum tax (AMT) applies is not performed correctly on Form T2038 (ITC) of my client, why is that? (2007-04-26)
- My client, who is a resident of Nova Scotia, received a notice of re-assessment. It appears as though CRA did not take into account my client's political contribution non-refundable credit when calculating the provincial credit amount on Line 428. Why is that? (2007-04-26)
- I have a client with an amount in box 18 of a T4E slip, this amount does not appear on the TP-1 return. Is this normal? (2007-04-24)
- I have a case where the amount of alternative minimum tax (AMT) reported on line 417 of schedule 1 is different than the amount from line 107 of form T691. Is this normal? (2007-04-20)
- Why is DT Max not carrying the amount from line 9946 (Statement A) to line 141 of the federal jacket? (2007-04-20)
- My client lives outside Quebec and has business income in Quebec. DT Max is not including the CPP contributions on income from self-employment in the calculation of the TP-1 return. Is this correct? (2007-04-20)
10.21 T1
- My client lives outside Quebec and has business income in Quebec. DT Max is not including the dividends in the calculation of the TP-1 return. Is this correct? (2007-03-27)
- DT Max reports a different amount on line 207 of the TP-1 jacket than the one calculated on the work chart with respect to employment expenses deductible for a commission income employee, why is that? (2007-03-27)
- I am trying to enter the amounts from my T5013 but the boxes do not match, why is that? (2007-03-27)
10.13 T1
- My client transferred his RRIF to another RRIF or an RRSP and he is not getting the pension income amount on line 314, why is that? (2007-03-14)
- Why do I get Quebec CCA entries for a taxpayer who was residing outside of Quebec on December 31, 2006? (2007-03-14)
- Why is DT Max not deducting the allowance received from the corresponding employment expense on the TP-59? (2007-03-06)
10.10 T1
- I have a client of 65 years of age with a spouse and DT Max is not calculating the right amount on line 18 of ON479 form, why is that? (2007-02-26)
- Why is DT Max prorating current-year motor-vehicle leasing costs reported on line 36 of part 3 of the TP-59? (2007-02-26)
- The QST refund claimed on union or professional dues is not deducted on line 5 of Quebec workchart 373 and therefore is included on line 373 on the TP-1. Is that correct? (2007-02-12)
10.01 T1
Other FAQ's
- Where would I find detailed information with respect to amounts being allocated to the beneficiaries of a trust? (T3 2006-01-20)
- How dows DT Max handle the apportionment of expenses to different source of income? (T3 2006-01-18)
- When I open the DT Max help, why does the HTML Help viewer display the error message "Action cancelled" in the topic pane instead of displaying the desired topic? (2005-07-04)
- Where should I enter the amount representing the closing inventory (including raw materials, goods in process, and finished goods) from line 8500 of form T2124 for a taxpayer with business income? (T1 2005-04-19)
- How do I limit the amount of net capital losses to be applied this year for my client? (T1 2005-04-19)
- My client paid foreign tax but cannot claim the full foreign tax credit on form T2209. Will DT Max calculate the deduction under subsection 20(12) automaticallly? (T1 2005-04-19)
- Why is DT Max not allowing me to limit the amount of tuition fees to be used federally by my client? (T1 2005-04-19)
- Where should I enter the amount from box 138 of a T5013 slip? (T1 2005-04-19)
- Where should I enter the amounts from boxes 62, 63 and 64 of RL-15? (T1 2005-04-19)
- On the return of a deceased taxpayer with no capital gains in the year, how can I claim the balance of net capital losses sustained in previous years? (T1 2005-04-14)
- My client has a farm loss in the year. DT Max proceeded with an optional inventory adjustment in order to increase the income and take advantage of the credits. However, the self-employment income used in the calculation of QPP seems erroneous. Why? (T1 2005-04-08)
- Where do I enter the amount from box 42 of a T3 slip? (T1 2005-04-06)
- My client's spouse is deceased. How do I tell DT Max whether I want to claim the single-parent family amount or the deceased spouse's unused tax credits (line 440 of the Quebec return) for my client? (T1 2005-04-01)
- Why are the child care expenses not being reported on schedule C (Quebec) even though I entered them in the CHILD-CARE keyword group? (T1 2005-03-11)
- In DT Max, how do I indicate that the corporation has ceased its activities for purposes of box 29 (status change) on page 1 of the CO-17 return? (T2 2004-08-27)
- How do I handle the return of a client who paid instalments to the MRQ but moved to another province during the year? (T1 2004-04-16)
- Before my client moved to another province from Quebec during the year, he was subject to the Quebec prescription drug insurance plan. Is he still required to file a Quebec tax return? (T1 2004-04-16)
- Which keywords and options from the NETINCOME and TAXONCAPITAL groups are updated with information from the GIFI? (T2 2003-12-15)
- Where do I enter information with respect to form T5004 (Statement of tax shelter loss or deduction) and Quebec form TP-1079.6 (Statement of losses, deductions and tax credits respecting a tax shelter)? (T1 2004-03-18)
- Where do I enter interest earned from Ontario opportunity bonds in DT Max? (T1 2004-04-27)
- My client received a T5003. How do I enter the amounts from this slip? (T1 2004-03-19)
- If I lose my forms manager settings or my billing setup, is there any way to recover them rather than have to re-set everything manually? (2004-03-18)
9.21 T1
- My client claims the disability amount on line 5844 of form MB428. Why is this not reflected in the number of disability claims in field 6072 of the MB428 and field 6095 of form MB479? (2006-04-20)
- Why is DT Max not including the amount from RL-11 box 63 for the calculation of the additional deduction for Quebec resources (line 287) when the rate is 20.83%? (2006-04-20)
9.20 T3
- My client has a capital addition in a CCA class and DT Max seems to calculate the wrong capital cost allowance. Why? (2006-03-28)
9.20 T1
- DT Max is erroneously transferring the amount for infirm dependants age 18 or older to both parents on line 5820 of form BC428. How can I correct this? (2006-03-27)
- Why does DT Max calculate the tax credit respecting the work premium for a resident of a province other than Quebec who had business income in Quebec? (2006-03-27)
- How come line 395 of the TP1 return does not match the total of lines 359 through 389? (2006-03-20)
- Why is DT Max not calculating my client's Quebec instalment estimates properly? (2006-03-20)
- When calculating line 34 of Schedule B, why is the result not equal to line 32 minus line 33? (2006-03-19)
9.12 T1
- My client has expenses qualifying for a provincial credit. Why is DT Max not reporting the right amount from form T1229 to line 224 of the T1 jacket and line 6717 of form T2038? (2006-03-08)
- Why does DT Max enter $5,390 on line 42 of my client's Schedule K even though there is only one dependent child? (2006-03-08)
- I have a client for whom the total of deductions on line 254 of the Quebec jacket is incorrect. Why is that? (2006-03-08)
- Why is the amount from line 279 of the Quebec return not matching the total of lines 275 to 277? (2006-03-08)
9.10/11 T1
- My client has an RL-5 with an amount in box P. Should DT Max be deducting this amount on line 232 of the T1 return? (2006-02-28)
- Why is DT Max calculating the tax credit respecting the work premium for both the designated child and the parent? (2006-02-28)
- My client needs his Quebec non refundable tax credits to reduce his tax payable. Why is DT Max carrying them forward? (2006-02-28)
- My client's spouse has no income. They have dependent children. Their province of residence is Saskatchewan. Why is DT Max not transferring the unused portion of the spouse's provincial amounts on schedule SK(S2)? (2006-02-22)
- My client has other employment income reported on line 107 of the TP1 return. Why isn't DT Max producing Schedule P? (2006-02-21)
- I entered Canadian interest income paid in US funds through the keyword AMOUNT-$US of the INTEREST group. How come only half that amount is reported on Schedule 4 while the other half is found under "Other investment income"? (2006-02-21)
- How do I resolve Quebec efile errors L00515 and L00516? (2006-02-16)
9.01 T1
- Why is the street number appearing in the keyword APARTMENT instead of the keyword STREET in one of my clients' file? (2006-01-18)
8.35 T2
April 25, 2012